Privacy Policy for AlpenGlow Academies

At AlpenGlow Academies, we are committed to protecting the privacy and security of the personal data of our website visitors, clients, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform and services.

1. Information We Collect

We collect various types of information to provide and improve our educational and tourism services, which include personalized educational tours, outdoor adventure programs, language immersion courses, executive retreat planning, academic gap year experiences, cultural exchange programs, corporate team-building events, and sustainable tourism initiatives.

• Personal Identification Information: This includes your name, email address, phone number, physical address, date of birth, and passport details when necessary for travel arrangements. We collect this when you register for a program, book a tour, request information, or communicate with us directly.
• Educational and Program-Specific Information: Details related to your academic background, language proficiency (e.g., German), educational interests, dietary restrictions, health information relevant to participation in outdoor or travel programs, and emergency contact details.
• Payment Information: Financial details necessary to process payments for our services, such as credit card numbers and billing addresses. These are processed securely by third-party payment processors.
• Technical and Usage Data: Information about your device and how you interact with our site, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This is often collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us, including emails and inquiry forms.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and manage our services, communicate with you, and improve your experience.

• Service Provision: To provide personalized educational tours, outdoor adventure programs, language immersion courses (German), executive retreat planning, academic gap year experiences, cultural exchange programs, corporate team-building events, and sustainable tourism initiatives. This includes processing bookings, managing itineraries, and ensuring your participation in programs.
• Communication: To respond to your inquiries, send you updates about your bookings or programs, provide customer support, and inform you about new services or special offers that may be of interest to you.
• Personalization: To tailor our services and content to your preferences and interests, ensuring a more relevant experience.
• Improvement and Development: To understand how our online platform is used, analyze trends, troubleshoot problems, and improve the functionality and content of our services.
• Safety and Security: To ensure the security of our services and to prevent fraud or other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

AlpenGlow Academies may share your personal information with third parties only in specific circumstances and as necessary for the provision of our services or compliance with legal obligations:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, travel partners (airlines, hotels, transport companies), local guides, outdoor activity providers, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure networks, and regular security audits. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure ( "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device.

• Essential Cookies: Necessary for the proper functioning of our site.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by providing information about the areas visited, the time spent on the website, and any issues encountered.
• Functionality Cookies: Used to recognize you when you return to our website and enable us to personalize content for you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this site may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page and update the "last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or AlpenGlow Academies' data practices, please contact us at:

AlpenGlow Academies
2847 Rue des Alpes
Floor 3
1201 Geneva
Switzerland